1. Introduction
Welcome to Teemmate! These Terms of Service ("Terms") govern your use of the Teemmate platform, website, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.
Teemmate is a mentoring platform designed to connect secondary school students with young mentors to provide guidance on academic, personal, and life challenges.
2. Eligibility and Account Requirements
For Students:
- Must be enrolled in a Malaysian secondary school
- Must have parent/guardian consent if under 18
- Must provide accurate registration information
For Mentors:
- Must have attended the Malaysia education system
- Must be enrolled in a university
- Must provide accurate registration information
3. Parent/Guardian Consent
For users under 18, parent or guardian consent is required. We may:
- Request verification of parent/guardian consent
- Provide parents/guardians with access to their child's account information
- Notify parents/guardians of significant account activities
4. Platform Rules and Conduct
All Users Must:
- Provide accurate and truthful information
- Use the platform respectfully and constructively
- Respect privacy and confidentiality
- Report any inappropriate behavior immediately
- Follow all applicable laws and regulations
Prohibited Activities:
- Sharing personal contact information outside the platform
- Engaging in harassment, bullying, or discriminatory behavior
- Sharing inappropriate content (sexual, violent, illegal)
- Attempting to circumvent safety measures
- Using the platform for commercial purposes without permission
- Impersonating others or creating fake accounts
5. Mentoring Sessions
Session Guidelines:
- All sessions must be conducted through approved platform tools
- Sessions are recorded for safety and quality purposes
- No private messaging or contact outside the platform
- Sessions should focus on appropriate mentoring topics
- Either party may end a session at any time
Session Cancellation:
- Sessions may be cancelled up to 2 hours before scheduled time
- Repeated no-shows may result in account restrictions
- Platform reserves the right to cancel sessions if safety concerns arise
6. Safety Measures
We implement multiple safety measures:
- All mentors undergo background checks and training
- Sessions are monitored and recorded
- AI-powered content monitoring for inappropriate behavior
- 24/7 reporting system for safety concerns
- Immediate account suspension for policy violations
7. Privacy and Data Protection
Your privacy is paramount. Our comprehensive Privacy Policy (below) details how we collect, use, and protect your information. Key points:
- We never sell your personal information
- Student data receives enhanced protection
- Data is used only to improve mentoring services and to provide the best experience for our users
8. Intellectual Property
Platform Content:
- Teemmate owns all platform features, design, and functionality
- Users retain rights to their own content and communications
- Users grant Teemmate license to use content for service improvement
User Content:
- You retain ownership of content you create
- You grant us permission to use content for platform operations
- You must not upload copyrighted material without permission
9. Service Availability
- The Service is provided "as is" and "as available"
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- We may temporarily suspend service for maintenance or updates
- We reserve the right to modify or discontinue features with notice
10. Limitation of Liability
Platform Responsibilities:
- We provide the platform and safety measures
- We vet mentors to the best of our ability
- We cannot guarantee specific outcomes from mentoring
- We are not liable for actions of individual users
User Responsibilities:
- Students and mentors are responsible for their own actions
- Users must report safety concerns immediately
- Users acknowledge mentoring is not professional therapy or counseling
11. Account Termination
We may suspend or terminate accounts for:
- Violation of these Terms
- Safety concerns
- Fraudulent activity
- Extended inactivity
Users may terminate their accounts at any time by contacting support.
12. Dispute Resolution
- First attempt resolution through our support team
- Disputes will be governed by Singapore law
- Arbitration may be required for certain disputes
- Class action lawsuits are waived
13. Changes to Terms
We may update these Terms with 30 days notice:
- Notice will be provided via email and platform notification
- Continued use constitutes acceptance of new Terms
- Users may terminate accounts if they disagree with changes
14. Contact Information
For questions about these Terms: